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roye21345345
roye21345345
Participant
October 28, 2017
Question

When I click "get media" I get a message that there such a file already in use.

  • October 28, 2017
  • 11 replies
  • 583 views

I'm using Premiere elements again, but this time I cannot get the video clips to go into the time line or project assets.  When I click "get media" I get a message that there such a file already in use.  Everything is grayed out and I can't change the fine destination.  Thank you.  Roy

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    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    October 29, 2017

    Roy,

    This sounds frustrating!  Your brief description does not leave much to guess on.  I would be happy to try to work through this step by step. 

    First, what version of Premiere Elements and what computer system are you using?  What is the source of the video clips and where are they located in your computer. 

    What happens if you reboot the computer, open Premiere Elements and exercise the Add Media routine.

    Bill

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