White screen where video should be.

Question

When I opened my Premiere Elements today to continue editing my video I just get a white screen in the video area although I can see all the video segments in the thumbnails. It was working yesterday. Screen shot below. Help.

John T Smith · Answer

Mac or Windows, and exactly which version of the operating system?

I had a Windows update yesterday... did you?

Do not count on Windows to be fully up to date when it comes to device drivers
Go to the vendor site to be sure you have an updated driver for your graphic adapter
•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us
••for Premiere Pro and MAYBE Premiere Elements use the STUDIO driver, not the GAMING driver
•••such as (MAY not be the latest) https://www.nvidia.com/en-us/drivers/results/170344/
•ATI Driver https://www.amd.com/en/support
There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

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