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randyn12805300
Participant
March 27, 2017
Question

Why can I not complete the import of new photos using Elements 14 in Win 10?

  • March 27, 2017
  • 1 reply
  • 134 views

When I go to Organizer and select import from camera and select the camera, and select "Files Ready for Import", a notice "Elements Organizer has stopped working" and the application shuts down.  I have used several versions of Elements and never encountered this error before.  I have also been successfully importing in Win 10 for about a year.  I am mystified.

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    March 27, 2017

    An idea that MAY work to install and/or run old programs in Windows 10... works for some, not for others

    -RIGHT click the program icon or EXE and select a compatibility mode in the pop up option window

    -or Run as Administrator http://forums.adobe.com/thread/969395 to assign FULL Windows permissions may help... says Encore, but sometimes required for ALL Adobe programs (this is NOT the same as using an Administrator account)

    -or more on permissions https://forums.adobe.com/thread/2293598

    NOTE - Win10 anniversary update version 1607 has caused MAJOR problems with old programs, so the above may not work

    -Notice http://www.computerworld.com/article/3157369/windows-pcs/new-windows-10-build-is-a-monster-update.html

    Owners of old programs simply have problems with Windows 10... none of which is Adobe's fault... Adobe did not change your old program to make it stop working... Microsoft changed their operating system and THAT is why your old program won't work, not because of anything Adobe did... Also... every time Microsoft issues a Win10 update, there is the risk that an old program that HAS been working after the initial Win10 upgrade will STOP working... bottom line, old programs require a matching old operating system