Participant

Question

Why do I get "generic error" message when trying to upload a self-created, 1hr .wmv file?

Forum|Forum|14 years ago
May 18, 2012
6 replies
20025 views

I went through the forums and made sure that any blocks or copywrites weren't triggered by the file, it's clean and can be opened using a media player and other video editing software like windows MovieMaker. I keep getting "The importer reported a generic error" message and have no idea how to proceed. Can someone please help?

This topic has been closed for replies.

sagarrr25

Participant

i have the same issue I'm on macOS and when i try to import my own recorded files it just says the importer has reported a generic error please help

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Bill Sprague

Community Expert

This topic is 6 years old! Too much has changed for you to have the same issue.

If you can, please provide more information about your computer, version of Premiere Elements, OS and where the source videos are coming from.

John T Smith

Community Expert

Also, someone else posted a link to http://www.microsoft.com/en-us/download/details.aspx?id=34 which says Vista, but is supposed to work with many versions of Windows to edit WMV

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Wright2012

Participant

Thanks for the help all - I seem to have solved the issue I was having.

The Microsoft Expression decoder was able to change my dysfunction WMV into a WMV which Premiere accepted.

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Wright2012

Participant

I have a very similar problem - upgraded from Premier Elements 8 to version 10 today. The same WMV which imports (from desktop) into version 8 with no problem, doesn't import into version 10 without the 'generic error' message.

I've tried setting the project up to several different configurations but to not luck.

What I should add is the WMV loads perfectly into the 'elements organizer' and can be played from there - just not able to edit it.

Most frustrating as I upgrade to resolve one issue and am presented with a new one.

the_wine_snob

Inspiring

What are the specific details of that WMV file?

You say that it Imports fine in an earlier version of PrE. Is that on the same computer, or on another one? The reason that I ask is that once MS included the full compliment of WMV CODEC's with the installation of the OS, but as of Vista, they changed it. Then, one had to download and install the MS CODEC pack, from the MS Web site, to get those, so it is very possible that one computer might have the necessary CODEC, while another might not have had those installed.

Good luck,

Hunt

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Steve Grisetti

Legend

When you say you're uploading a WMV, do you mean you're uploading a video from your computer to a web site? If so, Premiere Elements has nothing to do with that.

Or are you uploading directly from Premiere Elements to a web site? If so, Premiere Elements doesn't use WMVs for the process.

It's not clear what you're asking.

You're not trying to use a WMV in a Premiere Elements project, are you? If so, I'd recommend against that. Depending on where the WMV originated and what settings it was produced at, it won't likely work.

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Crazy-RicoAuthor

Participant

Yes, the original file im trying to upload into PE10 is a .wmv file so that I can edit and clean up and then save to my Hard Drive for distribution.

My understanding is that Adobe PE10 does not play well with .wmv files, do you think that if I ran a conversion from .wmv to another file type, that would help?

I'm working on a relatively generic machine, lenovo ThinkPad with an intel core i5, windows 7. If that helps at all. My office is hopefully going to upgrade hardware soon, and get a tower PC and/or MAC that will be used solely on video work.

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Steve Grisetti

Legend

The free program Super will convert those WMVs to DV-AVIs, the ideal format for editing in Premiere Elements, if you follow the instructions in this FAQ: