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newfloridian
Participant
March 8, 2018
Question

Why is there no picture in video imported into trial of Premiere Elements 2018?

  • March 8, 2018
  • 1 reply
  • 401 views

I have installed the free trial of Premiere Elements 2018. When I add my video file (MP4) there is no picture, only sound.  Is there a setting that needs to be changed.  I am using Windows 10.

Thank you.

    This topic has been closed for replies.

    1 reply

    B
    Community Expert
    Bill SpragueCommunity Expert
    Community Expert
    March 9, 2018

    What is the computer and where did the MP4 files come from?  When this happens, it is usually something to do with graphics display drivers.

    S
    Steve Grisetti
    Legend
    March 9, 2018

    It can also be related to the video itself. So, as Bill says, let us know where this MP4 came from? Is it from a camcorder -- or from a phone (iPhones are notorious for using variable frame rates in their videos) or some screen capture software?

    MP4s come in several flavors.

    N
    newfloridianAuthor
    Participant
    March 9, 2018

    It is from a closed camera system.

    Nancy Harrington

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