Win 10 1809 update
Since updating to 1809 Premier Elements video editor will not run. Any suggestions?
Since updating to 1809 Premier Elements video editor will not run. Any suggestions?
I have an Intel i5-8600k CPU. I don't have a separate graphics card.
According to the Device Manager I have Intel UHD Graphics 630. The driver version is 23.20.16.4974, dated 28.02.2018. Windows tells me this is up to date and there is no option to roll back. I've updated this since the problem with Premiere Elements started.
From the Event Viewer I have copied the information below. I'm not a computer engineer so much of this is meaningless to me, but I wondered if the problem was to do with MSVCR120.dll so on advice I ran the System File Checker which reported "No component store corruption detected". I ran the repair anyway but it has made no difference.
Log Name: Application
Source: Application Error
Date: 03/03/2019 13:16:38
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Bob-ASUS
Description:
Faulting application name: PremiereElementsEditor.exe, version: 15.0.0.0, time stamp: 0x57cd94f4
Faulting module name: MSVCR120.dll, version: 12.0.40660.0, time stamp: 0x577e0cc7
Exception code: 0xc0000409
Fault offset: 0x0000000000074890
Faulting process ID: 0x304c
Faulting application start time: 0x01d4d1c3536ca93e
Faulting application path: C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
Report ID: 84367a8b-ea05-453b-883c-3ad91649f597
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-03-03T13:16:38.459241000Z" />
<EventRecordID>807</EventRecordID>
<Channel>Application</Channel>
<Computer>Bob-ASUS</Computer>
<Security />
</System>
<EventData>
<Data>PremiereElementsEditor.exe</Data>
<Data>15.0.0.0</Data>
<Data>57cd94f4</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.40660.0</Data>
<Data>577e0cc7</Data>
<Data>c0000409</Data>
<Data>0000000000074890</Data>
<Data>304c</Data>
<Data>01d4d1c3536ca93e</Data>
<Data>C:\Program Files\Adobe\Adobe Premiere Elements 15\PremiereElementsEditor.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\MSVCR120.dll</Data>
<Data>84367a8b-ea05-453b-883c-3ad91649f597</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Problem resolved by resetting Windows. It must've been corrupted somehow.
Thanks for all the help ![]()
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