Windows 10 BSOD under PE 2019

Since this issue, I had appealed to Windows 10 Forums, and we identified a RAM error (only visible after several passes of Memtest86+), and disk errors on one hard drive (which was not visible under Scandisk/chkdsk, but with tools suggested by the forum guides there).

That resulted in the purchase of new RAM and a new replacement hard drive. After that, there have been no BSOD's to report from this application, so you can consider the problem overcome.

"There is a world wide pandemic going on. "

With all due respect, yes, I noticed. Then they should take that into account when scheduling a call for me. I would have felt a little better if they point-blank told me to wait three or four days rather than to wait one day for a call that never arrived. I could have made other plans with the intervening time.

"When I had a case recently I started a new chat.  It recognized where I had been in a previous chat and we picked up where it was left off. "

True, and usually I am prompted with a preamble, saying that someone was reviewing my case, or to just stand by. But today, nothing. I also noticed that the person who attempted the chat yesterday was followed by "conversation ended". There has been nothing else from the server after that. I had sent two short posts, but I have no indication that anyone (or thing, such as a server) is listening.

Just the same, I appreciate your response.

Paul

I have:

Windows 10 Pro 64-bit
CPU is an Intel Core i7 4770k @3.5GHz (not overclocked)

RAM is Corsair 32GB DDR3 Dual-channel

Motherboard is an ASUS Maximus VI Hero (Socket 1150), Set to all defaults. Latest BIOS (UEFI) was in 2014, and this computer is  more recent.

Video is an NVidia GeForce GTX 1660 with 6GB video RAM.

I have been with tech support, and I was hoping they were going to contact me yesterday, but it appeared a supervisor was trying to contact me yesterday around 6:30PM, and it didn't display on my feed. I had it up until midnight and only then I logged off. I tried again today (Saturday), and I am not getting a response or a prompt as I usually get. I am guessing it must be because they are on holiday today.

The story up until now is twofold. I later got Microsoft technical support to see if they could troubleshoot the BSOD message. We worked on this for hours, adjusting many Windows settings and even after reinstalling Windows, the only thing we could conclude is that the error does indeed narrow down to Premiere Elements 2019, even with nothing else installed. Adobe support had a shot at this also, over the phone, and the case was raised so that a supervisor would look at this. This is the point I am at now, and after three days I am still awaiting a call.