Known Participant

Question

Windows 11 Processsing 4k 30FPS

Forum|Forum|2 years ago
August 8, 2023
2 replies
498 views

Hi, I recenly "upgraded" to Win 11 from 10 (not a "clean" install), and found that I can no longer finish exporting 4K projects out of PE22. I have tired multiple projects ranging in length from 5 minutes to 20 minutes and PE22 will render as usual, but when I attempt to export, either the application crashes or it causes my PC to crash and reboot. I uninstalled PE22 and reinstalled, can confirm that I have all latest drivers on my GPU, and my PC specs are well above recommended: Ryzen 7 5800X, Nvidia 4070 12GB OC, 64GB DDR 4-3200, 5x2TB SSD/NVM drives. Please note, I have never experienced this type of instability in 2 years of use and it absolutely coinsided with the OS upgrade. Would love to get Adobe's asistance w/ this please. Yes, I can replicate - unfortunately :-[ Thanks in advance -

This topic has been closed for replies.

Ann Bens

Community Expert

If you want Adobe support you need to contact support over chat (right bottom corner).

Adobe - Contact Adobe

But most obvious would be a clean W11install.

Peru Bob

Community Expert

But most obvious would be a clean W11install.

By @Ann Bens

And then an update to the latest Studio Driver.

L

LUMIXdudeAuthor

Known Participant

Ugh, I know, but trying to avoid... LOL installing studio drivers now

John T Smith

Community Expert

>Nvidia 4070

Are you using the Studio or Gaming driver?

nVidia Driver Downloads https://www.nvidia.com/Download/index.aspx?lang=en-us
-for all Adobe programs use the STUDIO driver, not the GAMING driver
-To achieve the highest level of reliability, Studio Drivers undergo extensive
-testing against multi-app creator workflows and multiple revisions of the top
-creative applications from Adobe to Autodesk and beyond

L

LUMIXdudeAuthor

Known Participant

Hi, thanks for the reply! I read this exact same thing in another post, went to Nvidia to d/l the studio driver, but their site specifically states that you should use the gaming driver if you use your PC for both workloads and gaming, which I do. Guess I'll try it and see tho.

John T Smith

Community Expert

The only gaming I do is a free poker site that is just about 97% static, with a table and cards that are given out and flipped over to show the face... I do not do any role playing or 'shoot-em-up' games

But I have read many messages here and in the Premier Pro forum that the Studio driver works better for video editing

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded