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A
AndersHansen2003
Participant
July 7, 2017
Question

Wont start !

  • July 7, 2017
  • 3 replies
  • 239 views

I have PRE 13, but every time i close my computer i can't start it again. I allways have to reinstall it again !

    This topic has been closed for replies.

    3 replies

    S
    Steve Grisetti
    Legend
    July 12, 2017

    Your post says that you're using Windows 10.

    Windows Explorer is how the operating system browses the files on your computer. (Not to be confused with Internet Explorer, which is a web browser.) Every Windows computer has it.

    S
    Steve Grisetti
    Legend
    July 8, 2017

    Try starting up the program and holding down the Ctrl+Alt+Shift keys on the LEFT SIDE of your keyboard as it launches. (You'll get a warning from Windows that the program is trying to change something on your computer, which is good.)

    If that doesn't work, go to Windows Explorer and enable Show All Files. Then go to C:/ProgramData/Adobe, delete or rename the OOBE folder and then reinstall the program.

    A
    AndersHansen2003Author
    Participant
    July 12, 2017

    I dont have Windows Explorer and how can i enable "Show All Files".

    S
    Steve Grisetti
    Legend
    July 7, 2017

    What happens when you try to launch the program?

    What operating system do you have? What processor do you have and with how much RAM?

    Did version 13 used to work for you or are you only now trying to use it for the first time?

    A
    AndersHansen2003Author
    Participant
    July 8, 2017

    It comes up with something that says i have unistall and reinstall it again.

    I have Windows 10, 8,00 GB RAM and AMD A8-6410 APU Radeon R5 Graphics.

    I use it to make Youtube videos.

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