Skip to main content
A
Aussie Advent27769554lps7
Participant
January 2, 2023
Question

4k export fail

  • January 2, 2023
  • 3 replies
  • 620 views

Good day

Im trying to export my video in 4k but your app is telling me I need to upgrade.

So I am already paying for a yearly subscription but when i go to buy the 4k bolt on the purchace fails and says i already have an subscription so why can't I use 4k to export? 

 

Cheers

 

Brett

    This topic has been closed for replies.

    3 replies

    A
    Aussie Advent27769554lps7Author
    Participant
    May 15, 2023

    Hi

    I've now trying to export the video after rendering and while processing it the app runs into an issue and crashes.

    I've reset the app and still fails

     

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 17, 2023

    Hi Aussie Advent,

    I read your note. Please provide more info about your media and the computer system or phone you are using. Any details would be enormously helpful. Sorry for the frustration.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    A
    Aussie Advent27769554lps7Author
    Participant
    May 18, 2023
    HiThe samsung fold 3 5g .It's seems that the memory is struggling to keep up with the rendering Sent from my Galaxy
    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    January 9, 2023

    Are your video clips 1080? If so, they'll still export as 1080 instead of 4k. Also, I can see below your username that you're new here, so you might not realize that this is a user-to-user forum and I'm a volunteer trying to help you. Adobe staff are indicated by a red Adobe logo over their profile pic and "Adobe Employee"  below their name.

      Myra Ferguson
      Community Expert
      Myra FergusonCommunity Expert
      Community Expert
      January 2, 2023

      You might try downloading the Adobe Creative Cloud mobile app and signing into it. If you already have that and are signed in, try signing out and back in again.

      A
      Aussie Advent27769554lps7Author
      Participant
      January 9, 2023

      Hello,

      Still no connection between clouds. I paid for an annual subscription just to find out that 4k is omitted. I need to go from $ 50 a yr to $ 230 a 4kust for 4k.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices