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Participant
December 8, 2024
Question

4k video not support ios 18

  • December 8, 2024
  • 1 reply
  • 216 views
  • I have issues with app after use the app for long time now I can't use it with my 4k video it's not showing my video pictures only voice with out picture 
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1 reply

Kevin-Monahan
Community Manager
Community Manager
December 10, 2024

Hi @Marwan_m3037,

I read your note. The latest iPhone shoots a couple of formats that are not supported: HDR and cinematic mode. Could that be the issue? Some are even reporting issues with standard H.264, but I would suggest trying that by switching the Camera Settings to that format.

 

In the meantime, as a workaround, you can transcode the footage in iMovie or freeware Shutter Encoder. For a temporary solution on mobile, you can also check out Project Violet by Adobe Labs: https://apps.apple.com/us/app/project-violet/id6466123985.

 

The team knows about the issue. I apologize for the frustration.

 

Thanks,
Kevin

 

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio