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Callan34652111pyt1
Participant
January 8, 2024
Question

Account and date trouble

  • January 8, 2024
  • 1 reply
  • 118 views

I was having a bunch of lag and refresh issues with the app, so I decided to uninstall it. Upon reinstalling, I lost all of my projects that I had been working on, and I have tried signing in to many different accounts but none of them have the projects I was working on. How do I regain access to my old projects?

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    January 9, 2024

    Hi @Callan34652111pyt1,

    Thanks for writing in. I understand some of your projects have gone missing after deleting and reinstalling Rush mobile. Is that right? Were the projects synced with Creative Cloud before reinstalling? That might be the issue. If the projects were not synced, then the projects might be lost after a reinstallation.

     

    To be certain, please contact our agents. It's possible that they can help you restore the project data. Once you are connected with a live agent, ask to be connected to the "video queue." I hope the advice helps.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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