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Z
ZealVD
Participant
June 22, 2021
Question

'Add Media' Not Showing Thumbnails

  • June 22, 2021
  • 1 reply
  • 844 views

Hi,

 

I am having an issue where I can not see the thumbnail examples for Titles, Transitional Grphics.

If I turn WiFi off, they pop up, turn WiFi on they go again.  Whilst I can... kind of work like this, this isn't how I expect to work.


Is there any known fix to this?

 

OS: Mig Sur v11.4

 

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 22, 2021

Hi there!

Really sorry about that. We can get this checked.
• Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185

 

Let us know.

Thanks,

Kartika

Z
ZealVDAuthor
Participant
June 22, 2021

Version 1.5.62 (Build 61)

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
June 23, 2021

Thanks! A few more questions from our product  team

  • Is this an individual or EDU account?
  • Does signing out and back into CC help?

 

Let us know.

Kartika

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