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Participant
March 27, 2019
Answered

Adding audio into Rush project isn't working properly

Hi, I have been using Rush (Premiere) to edit my video podcasts for awhile now. Recently it has been doing this glitchy thing during the addition of an audio track to my title before the footage starts. It sounds very broken up and I've tried other clips (even the Adobe included music) and it does the same thing. This didn't happen until recently and I can't find a fix that works elsewhere online and in the forum. If someone has the fix for this that would be great.

Thanks,

Kirk

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Liling5C6ECorrect answer
Participant
October 19, 2021

I read another forum and someone changed their file name and it started to work after importing their MP3. IT WORKED FOR ME TOO!

19 replies

Participant
December 2, 2022

Hi, I'm having a similar issue where I import an audio file and it does not play the sound.

How can this be fixed?

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Liling5C6ECorrect answer
Participant
October 19, 2021

I read another forum and someone changed their file name and it started to work after importing their MP3. IT WORKED FOR ME TOO!

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Participant
December 26, 2021

I can confirm that this solution worked for me.

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September 1, 2021

the issue is when you use more than 1 mp3 it cancels out the second 1, pretty silly, it's breaking a lot of footage, needs fixing assap 

 

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Participant
February 17, 2021
  1. I have the same issue, but it's on my Samsung.
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Participant
May 12, 2020

I am also having this same issue. Any audio file I import into rush, doesn't play. It acts like it does.. but no audio is playing. Hard to time the music to the beat if it doesn't work. help. 

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Participant
July 21, 2020

I'm also having this issue- this seems like a new problem than the original one. But I'm having the same exact issue as jordanntomasek

 

Any mp3 I import or add onto the timeline does not play. Only the audio that came with the main footage is playing.

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Participant
May 5, 2019

Hi! I have the same issue, audio doesn't work, I tried to reinstall Rush on the HDD but the audio is still broken... any tip?

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caroline_edits
Community Manager
Community Manager
May 8, 2019

Glad to hear your app is working well again, Kirk!

twxr75714953​ I would check to make sure the device you're utilizing is up to date! Let me know what kind of device you're on if you need some help figuring out how to update the OS.

Happy to help!

Caroline

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cmgap
Community Expert
Community Expert
March 28, 2019

Can you share a link to the audio file? Does it happen with all audio files or just this one?

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Participant
March 29, 2019

It seems any audio added into a project doesn't work (I have tried multiple things)

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cmgap
Community Expert
Community Expert
March 29, 2019

Have you tried rebooting your system? If not, I'd recommend signing out of Creative Cloud, quitting Rush and rebooting.

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