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J
Jihaad M
Participating Frequently
September 27, 2023
Question

Adobe Android

  • September 27, 2023
  • 1 reply
  • 217 views

I'm hoping one day Adobe will have fixed the compatibility issues with Android phones. Also with most people they have a tablet and phone.  Would be nice to PC Phone and tablet all at once.

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    September 27, 2023

    Hi @Jihaad M,

    Thanks for writing in. I see you are having trouble with certain Android devices. Can you make sure they are listed on the system requirements page? https://helpx.adobe.com/premiere-rush/system-requirements.html

     

    Let us know!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    J
    Jihaad MAuthor
    Participating Frequently
    September 27, 2023

    The point is it was supported. It no longer is. Losing edits and mobile capabilities is terribly inconvenient  

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    September 27, 2023

    Hi,

    Sorry about that. If your device is not supported you may need one-on-one assistance. At this time, please contact assisted support directly to help you find a solution to this problem.

     

    The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you.

     

    Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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