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Participating Frequently
September 27, 2023
Question

Adobe Android

  • September 27, 2023
  • 1 reply
  • 217 views

I'm hoping one day Adobe will have fixed the compatibility issues with Android phones. Also with most people they have a tablet and phone.  Would be nice to PC Phone and tablet all at once.

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
September 27, 2023

Hi @Jihaad M,

Thanks for writing in. I see you are having trouble with certain Android devices. Can you make sure they are listed on the system requirements page? https://helpx.adobe.com/premiere-rush/system-requirements.html

 

Let us know!

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
Jihaad MAuthor
Participating Frequently
September 27, 2023

The point is it was supported. It no longer is. Losing edits and mobile capabilities is terribly inconvenient  

Kevin J. Monahan Jr.
Community Manager
Community Manager
September 27, 2023

Hi,

Sorry about that. If your device is not supported you may need one-on-one assistance. At this time, please contact assisted support directly to help you find a solution to this problem.

 

The chat pod is in the lower-right corner of the screen there. Ask for the “video queue” to reach our digital video specialists. I hope they can help you.

 

Let us know what they say so that the community can stay informed and help others having trouble with the same situation.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio