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Participant
October 6, 2020
Answered

Adobe Max Ad Won't Let Me Use Rush

  • October 6, 2020
  • 1 reply
  • 304 views

The ad for Adobe Max pops up, and won't go away no matter what I do, so I can't use the app and can't get my content edited and posted. C'mon Adobe!!!! If I click off it, no respons. If I go to the link, I come back, the ad pops right back up. I fully quit out of Rush, come back, the ad pops back up. I restart my phone, same thing, the ad pops right back up. 

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Correct answer caroline_edits

Hey there – 

I've been investigating this and I think it might be as simple as a design flaw on our end. The "X" to close out of the ad is pretty well-hidden, is this what's been in your way?

 

 

I've reported this to our product team and we're gonna fix it ASAP. Let me know if that's what was bothering you or if there's something else we need to look into! Thanks a ton for bringing this to our attention.

 

Caroline

1 reply

caroline_edits
Community Manager
caroline_editsCommunity ManagerCorrect answer
Community Manager
October 7, 2020

Hey there – 

I've been investigating this and I think it might be as simple as a design flaw on our end. The "X" to close out of the ad is pretty well-hidden, is this what's been in your way?

 

 

I've reported this to our product team and we're gonna fix it ASAP. Let me know if that's what was bothering you or if there's something else we need to look into! Thanks a ton for bringing this to our attention.

 

Caroline