Adobe Premiere crashes whenever I click on videos folder

Question

I can click on any other folder and view its contents without crashing but whenever I click on my videos folder, it attempts to load them crashes. I do not have any cloud storage space left, are these two related?

Kartika Rawat · Answer

Hi Joseph!Sorry about the crash. Could you provide more information?Which version of Premiere Rush are you using? https://community.adobe.com/t5/premiere-rush/finding-the-premiere-rush-version-number/m-p/4788185Are you getting any error codes or messages when it crashes?Which device are you using?Where's your videos folder located (internal/ external drive)?Looking forward to your response.Thanks,Kartika

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