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Sunbul
Participant
March 23, 2021
Question

Adobe Premiere Rush android crash

  • March 23, 2021
  • 1 reply
  • 1018 views

Hi guys,

 

I've been subscribed to the Adobe Rush app on my Google Pixel 4 for over a year now and it's usually great for my needs and ability. The app freeze and crash that usually occurs is often fixed when I restart either the app or my phone, but since yesterday, Monday 22nd March, I can't even open the app on my phone. I have tried restarting my phone and uninstalling the app, I can't seem to get it to work at all. Is there a platform wide issue? Do you have any suggestions? I've looked through the community support pages but I can't find anything that might help with my issue, which is getting the app to open in the first place.

 

Thanks for your time if you've read this far. Sunbul

This topic has been closed for replies.

1 reply

Kartika Rawat
Community Manager
Kartika RawatCommunity Manager
Community Manager
March 24, 2021

Hi Sunbul!

Sorry for the trouble. I wish I could suggest better suggestions. However, Premiere Rush is not officially supported on Google Pixel 4. Please refer to this link for supported devices: https://helpx.adobe.com/premiere-rush/user-guide.html/premiere-rush/system-requirements.ug.html

You can also sync your project to another device and see if that helps. 

Let us know how it goes.

 

Thanks,

Kartika

K
Kerensky97
Participating Frequently
November 18, 2021

I have the pixel 5th which is supported and I'm having the same problem. I can find a tin of articles of others doing the same.

Maybe take his big report seriously and stop just dismissing this widespread problem. 

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