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Participant
March 13, 2025
Question

Adobe Premiere Rush crashing in classroom lab

  • March 13, 2025
  • 1 reply
  • 113 views

Hello! I have a computer lab at a school that uses Adobe Premiere Rush and they're all the same computer model, Dell OptiPlex Micro 7020. Frequently the computers when attempting to import videos from File Explorer to Premiere Rush will cause the application to crash. I have seen other issues where the videos will freeze during playback or won't load at all. I check regularly for updates whether it be for Adobe, Windows, BIOS or drivers. 


Processor Intel(R) Core(TM) i5-14500T 1.70 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Edition Windows 11 Education
Version 24H2
OS build 26100.3323

This information should be uniform among all of the computers that are experiencing issues. Thank you!

 

1 reply

Kevin-Monahan
Community Manager
Community Manager
March 14, 2025

Hi @Austin287610669ev4,

Welcome to the forum. Are these computers having the Ultra CPUs? If so, they are not supported at this time. Premiere Pro supports them, however. Sorry for the frustration.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio