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TomasTurner
Participant
November 11, 2024
Answered

Adobe Premiere Rush Crashing When Accessing Videos - Extensive Troubleshooting Tried, Need Help!

  • November 11, 2024
  • 6 replies
  • 6664 views

Hi all,

I’m experiencing persistent crashing issues with Adobe Premiere Rush on my Windows 10 laptop, and I’m hoping for some guidance. Below is a detailed breakdown.

Crash Details

The crashes occur in Premiere Rush (version 2.10.0) whenever:

  • Adding a New Video: The application crashes consistently when I open a new project, and then browse to a folder containing any videos. I can add images or audio without any issue.
  • Accessing Project Files: Rush also crashes as soon as it tries to open any project files containing video content.

The issue seems tied to handling video files, with the deployment crashing whenever video content is accessed.

 

(Crash file is attached for reference, if that helps.)

Troubleshooting: steps already taken

Here’s everything I’ve tried so far, in coordination with the IT support team from my university:

  • Cleared Cache Files: Cleared the cache within Premiere Rush to eliminate potential file corruption.
  • Disabled Hardware Acceleration: Disabled this setting as it’s sometimes suggested to fix video handling issues.
  • Reinstallation: Uninstalled and reinstalled Adobe Premiere Rush.
  • Updated Graphics Drivers: Verified that my graphics drivers are up to date.
  • System File Checker (SFC) Scan: Ran a scan to repair any corrupted system files, as advised by IT.
  • Installed .NET Framework and Microsoft Visual C++: Installed these to ensure all dependencies for Premiere Rush were available.

Additional Background Information

I tested Premiere Rush on a loaner laptop, using the same Adobe Creative Cloud account and synchronization settings. It worked without any issues.

System Details

  • Operating System: Windows 10, 64-bit
  • Premiere Rush Version: 2.10.0
  • Graphics Card: Built-in Intel graphics card for Dell Latitude 5450
  • Processor: Intel(R) Core(TM) Ultra 7 165U 2.10 GHz
  • RAM: 64GB

 

I’d appreciate any insights on next steps, as I am very stuck at the moment.

 

Many thanks and best regards,
Tomas Turner

    Correct answer TomasTurner

    Hey everyone,


    I wanted to share my experience in case it helps someone else. After extensive troubleshooting and several calls with Adobe Support, I’ve confirmed that my persistent crashes in Premiere Rush were due to having an Intel Core Ultra processor.

     

    It appears there’s a known incompatibility with Rush and these newer Intel Ultra CPUs. Unfortunately, it doesn’t look like a quick fix is on the horizon—based on my conversations with support, it might be quite a while (if ever) before this gets resolved.

     

    My advice: If you’re experiencing similar issues, check whether your processor is an Intel Ultra. If it is, don’t waste any more time trying to fix Rush—at least for now. Other forum posts confirm the same issue, and there’s no known workaround at this point.

     

    I hope this saves someone else some frustration. If anyone finds a solution or hears of an update, please share!

     

    Best,
    Tomas Turner

    6 replies

    N
    NCI5ECC
    Participating Frequently
    April 30, 2025

    Adobe's Support team provided a specific version of Adobe Premiere Rush (v1.5.34) yesterday that seems to be issue-free so far. Adobe's team member seemed to have it ready-to-go, though I'm still not sure why this isn't publicly posted as a known issue with this specific rollback as a solution.

      BobA20881175
      BobA20881175
      Participant
      May 9, 2025

      Thanks rolling back to V1.5.34 solved the problem

        N
        NCI5ECC
        Participating Frequently
        April 22, 2025

        Adobe still does not have a public post regarding this issue, nor a general development/case # per another conversation with Adobe via chat today, but is still facing this compatability issue with Intel Ultra processors 3+ months later. This is a major issue and will just continue to impact more and more users as they are upgrading their equipment getting ready for & moved to Windows 11.

         

        "[T]he Ultra processor are not capable enough to load the application that is why it is causing the crash."

          T
          TomasTurnerAuthorCorrect answer
          Participant
          February 27, 2025

          Hey everyone,


          I wanted to share my experience in case it helps someone else. After extensive troubleshooting and several calls with Adobe Support, I’ve confirmed that my persistent crashes in Premiere Rush were due to having an Intel Core Ultra processor.

           

          It appears there’s a known incompatibility with Rush and these newer Intel Ultra CPUs. Unfortunately, it doesn’t look like a quick fix is on the horizon—based on my conversations with support, it might be quite a while (if ever) before this gets resolved.

           

          My advice: If you’re experiencing similar issues, check whether your processor is an Intel Ultra. If it is, don’t waste any more time trying to fix Rush—at least for now. Other forum posts confirm the same issue, and there’s no known workaround at this point.

           

          I hope this saves someone else some frustration. If anyone finds a solution or hears of an update, please share!

           

          Best,
          Tomas Turner

            Kevin-Monahan
            Community Manager
            Kevin-MonahanCommunity Manager
            Community Manager
            February 27, 2025

            Thanks for the info, @TomasTurner. Sadly, your machine is not yet supported.

             

            Cheers,
            Kevin

             

            Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
            airgunsarp
            airgunsarp
            Participant
            March 25, 2025

            @Kevin-Monahan any ETA on this being addressed? We're EoL on about 300 older machines and all are moving to Intel Core Ultra processors. I'd say 1/3 of those use Rush regularly for educational content creation.

             

              M
              Mgarbe
              Participant
              February 20, 2025

              Same problem here. Is there any solution yet?

                Kevin-Monahan
                Community Manager
                Kevin-MonahanCommunity Manager
                Community Manager
                February 21, 2025

                Are you on Windows? Have you updated recently? Do you have dual monitors? If so, try rolling back Windows one version. There was a version of Windows that caused issues with Premiere Pro. That might explain it. I hope the advice helps.

                 

                Thanks,
                Kevin

                 

                Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
                A
                authentic_wanderer8704
                Participating Frequently
                November 15, 2024

                Im having similar issues all of a sudden. I'm wondering if there has been a bad update of Premiere Rush that's causing problems 

                  Kevin-Monahan
                  Community Manager
                  Kevin-MonahanCommunity Manager
                  Community Manager
                  November 11, 2024

                  That's pretty weird, @TomasTurner. Sorry about that. Perhaps something is wrong with your media folder? Can you see if it has the correct R/W permissions? See this article for steps: https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html.

                   

                  Thanks,

                  Kevin

                   

                  Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
                  A
                  authentic_wanderer8704
                  Participating Frequently
                  November 15, 2024

                  I'm having similar issues- I'm wondering if there's a buggy update of Premiere Rush been pushed

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