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J
juliat52078568
Participant
October 14, 2019
Question

Adobe Premiere Rush doesn't load

  • October 14, 2019
  • 2 replies
  • 485 views

Hello, I have been having issues with Abode Premiere Rush for a while. I log in, the application opens up but loads indefinitely until it finally logs me out. While it loads, I cannot access any of tabs on the top left corners and cannot open up any files. Can anybody help with this? I haven't been able to use this app since purchasing the license! Many thanks! 

This topic has been closed for replies.

2 replies

petergaraway
petergaraway
Participating Frequently
October 15, 2019

Hi Juliat,

 

Can you please try signing out of the Creative Cloud app and back in? If that does not help can you try uninstalling the Creative Cloud app and installing the latest version? Here's a link

https://www.adobe.com/creativecloud/desktop-app.html

 

Please let us know if that does not help. Sorry for the trouble. 

 

Peter

J
juliat52078568Author
Participant
October 16, 2019
Hi Peter, I have tried that many times and still no changes...
J
juliat52078568Author
Participant
October 22, 2019

Any other suggestions anyone? Thanks! 

Ko.Maruyama
Community Expert
Ko.MaruyamaCommunity Expert
Community Expert
October 14, 2019

What device are you using? Which OS are you currently on?

J
juliat52078568Author
Participant
October 15, 2019
Hi, thanks for replying! I am using Dell Intel(R) Core(TM) i7-7700HQ @ 2.80GHz with installed RAM 32.0GB - 64-bit operating system,-x64 based processor. OS build is 17134.1069.
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