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dirk83
Participant
Feb 11, 2025 3:37 PM UTC
Answered

Adobe Premiere Rush freezes and/or crashes on Windows 11

Hello everyone,

 

Adobe Premiere Rush freezes and/or crashes on Windows 11. I have never had problems on Windows 10. As soon as the program tries to load the video preview thumbnails, it's over. I've already tried clearing the cache and disabling hardware acceleration. I have also tried running Rush in Windows compatibility mode, no improvement either.

 

It's really great that I now have a new computer to be able to work more smoothly with the program, it's just stupid that the program no longer works. My employer loves it...

 

Best regards,
Dirk

    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Feb 13, 2025 2:00 AM UTC

    Rush is not supported with these newer Ultra CPUs, as I understand it. Sorry about that. Premiere Pro is supported, but Rush and After Effects are not. I'm not sure when that would happen, @dirk83.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    View reply

    8 replies

    FreddyPPS
    Participating Frequently
    May 7, 2026 12:10 PM UTC

    Had crashes when accessing my media every time and I’ve been able to get it working again by using compatibility mode for Windows 8. Seems to be stable for now.

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    chionh_3833
    Participant
    May 23, 2025 2:52 AM UTC

    the adobe premiere rush keep freezing.

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      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.
      Legend
      Feb 11, 2025 5:17 PM UTC

      Can we have more details about the specs of this new computer, @dirk83? Some of the brand new CPUs might not be supported.

       

      Thanks,
      Kevin

       

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      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      dirk83Author
      Participant
      Feb 12, 2025 7:06 AM UTC

      Intel(R) Core(TM) Ultra 7 165H 1.40 GHz working with on-board graphics, nothing special. Does that help? Btw. Adobe Premiere Pro works flawless but it is to complex for me to just put together some reels,. thanks.

      Translate
      Kevin J. Monahan Jr.
      Kevin J. Monahan Jr.Correct answer
      Legend
      Feb 13, 2025 2:00 AM UTC

      Rush is not supported with these newer Ultra CPUs, as I understand it. Sorry about that. Premiere Pro is supported, but Rush and After Effects are not. I'm not sure when that would happen, @dirk83.

       

      Thanks,
      Kevin

       

      Translate
      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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