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Anonymous
October 23, 2024
Question

Adobe Premiere Rush not responding and crashes after startup

  • October 23, 2024
  • 1 reply
  • 395 views

Hi, 

after running Primiere Rush and opening catalog where video clip is located, the app frezzes and crashes. I can't open the clip anymore. There is no error code, nothing, the application just close. I have looking solutions of this problem in Internet and many persons have the same problem in Windows 11. My system and my drivers are up to date. I had reset my preferences in Rush, but it didn't help. I also tried too uninstall the Rush, nothing.

 

I have Acer Swift GO 14 laptop:

OS Name: Microsoft Windows 11 Home
OS Version: 10.0.22631 N/A Build 22631

Acer
System Model: Swift SFG14-73

Processor: Intel Core Ultra 7 155H

Graphics: Intel Arc Graphics

RAM: 16GB 6400 MHz

 

 

If you have some information how to fix that problem, please, help. I also attached videoclip with the problem.

 

Regards 

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    October 23, 2024

    Hi @40566661,

    Thanks for writing in. That's a weird problem. It sounds system-oriented. Can you try adjusting folder permissions? That may help a lot. See this article. https://helpx.adobe.com/x-productkb/multi/preferences-folder-read-only-error.html.

     

    I hope it works!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    A
    Anonymous
    October 30, 2024

    Hi,

    I checked my account permissions, I have Allowed permissions for all things. Unfortunately the problem still is - it didn't work, it's the same as before. Do you know any more reasons/solutions of that problem? 

    Thanks

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    October 30, 2024

    See what our agents say. Contact us here. Ask for the video queue.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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