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M
Morriarchi
Participant
January 22, 2025
Answered

Adobe Premium Rush not Opening on PC - System Error

  • January 22, 2025
  • 1 reply
  • 489 views

Hi All

In our office we are having issue opening Adobe Premium Rush on one of our workstation PC's.

 

All other PC's can open Premium Rush.

 

Error message attached.

 

If anyone can assist I'd appreciate it.

 

We have tried reinstalling premium rush on the PC but hasn't resolved the problem.

 

Thanks


    Correct answer Morriarchi

    Cool. What was the source of the problem? Others may be able to help themselves in the future with such knowledge.

     

    Thanks,

    Kevin

     


    Kevin 

     

    As you explained in your messages above.  Reinstalling / repairing the Visual Studio C++ runtime in add / remove programmes windows option. 

     

    It's a common problem apparently. 

     

    Thanks again. 

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 23, 2025

    Try reinstalling the Visual Studio C++ runtime: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170. I heard that can work, @Morriarchi. I hope it helps.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    M
    MorriarchiAuthor
    Participant
    January 23, 2025

    Hi Kevin 

    Thanks for the information. Unfortunately, it didn't fix the problem. 

    Are there other options you know of???? 

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 23, 2025

    Sorry about that. These errors are a little outside of my expertise. I think it's best for you to contact us here. The chat pod is on the lower-right. Click through to get a live agent. Once they appear, ask for the "video queue." This queue are folks on my team who are trained in the area of digital video and are particularly handy with Windows computers. Please let the community know if my team there can solve this problem for you. I apologize I could not help you here. Take care.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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