Participant

Question

Adobe Rush Crashes soon after launching

Forum|Forum|5 years ago
December 2, 2020
2 replies
945 views

Hi there

I'm suddenly havign endless issues with Adobe Rush crashing for no reason whatsoever between 30 seconds and a minute after launching. Regardless of whether I leave it alone without loading a project or open a project, it takes about 45 seconds and then crashes.

It's workth noting that after loading a project, it doesn't respond. I can click on assets but not manipulate them, or playback the preview of the video.

I'm runing Windows 10 patched to the latest patch, an AMD Ryzen 7 3700X processor with 32GB of RAM and an AMD Radeon 5700XT on a 1TB SSD.

I'm using build 1.5.38. I've uninstalled it and reinstalled it. I've uninstalled it and rolled back to 1.5.34. The same issue persists.

Can anyone steer me in the direction of a fix? Currently editing on my M1 Macbook Air, which works, but isn't a patch on the Ryzen machine yet (emulation etc.).

This topic has been closed for replies.

BrettskiHAuthor

Participant

Alright I've managed to solve it through a combination of means:

1) Installed the newest version of Adobe Rush (1.5.4.0 - became availble last night)

2) Uninstalled and cleared out all traces of the current AMD Radeon 5700 XT Driver (Adrenalin 20.12.1)

3) Installed Radeon Pro driver for Enterprise (20.Q4)

4) Rebooted a couple of times

5) Disabled hardware rendering in Rush

6) Quit Rush

7) Re-enabled hardware rendering in Rush

😎 Quit Rush

9) Restarted Rush

10) All seems to be working now.

Give it a try @Reybum and let me know if you manage to come right too?

R

Reybum

Participant

Well, lets see. I did exactly what you did and seems (by now) to be working. The big difference is that i can reproduce the content when i open a project (before i couldnt do that neither).

I did the same combination of means (the only difference is that i did the clean uninstall using AMD Cleanup Utility. After that i installed the Radeon Pro driver for Enterprise (20.Q4). The other thing is that step 5-10 seems to take a couple of more tries than you. (like i had to restart Rush like 3 or 4 times, and seems to start working fine after i created a new project with the sample material that the software comes).

Thanks for the help! (i didnt know about the Pro Enterprise version of drivers, thats seems to be designed for content makers and designers) Lets try this way and see if this work for the next days. Hugs!

R

Reybum

Participant

I have the same problem, just after updated AMD Radeon drivers (i have RX 5500 XT). i do have another pc, and without updating the video drivers, thats works fine. The joke is that i had to update video drivers in order to use Adobe Fresco, because i had the same problem that Premiere Rush: just crashing after seconds. It´s seems its an adobe problem with some video boards and their updates?

BrettskiHAuthor

Participant

I can confirm the issue is still there after updating to the latest drivers that came out this weekeend.

@Reybum can you remember what driver you were on before the crash started happening? I might try rolling back to that version as I do need Rush to work.

R

Reybum

Participant

Mmmm i don´t remember, but i guess this issue started like 3 weeks ago, with the mid november (or second week) updates. The thing is that if you set back the update you can have video issues, or, like i told, have issues with other adobe products. There been a couple of updates from both sides (adobe rush and AMD Radeon video card) but none of them solve this. Tell us if going back solve this issue. Hugs

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded