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jonathan308997745egm
Participating Frequently
July 6, 2023
Question

Adobe Rush export has poor quality with the mobile version

  • July 6, 2023
  • 4 replies
  • 5585 views

I have a Samsung note 20, one of the more powerful phones on the market and am being told that it is a feature to intentionally ruin the export quality. I'm requesting that feature be removed and the proper procedure of waiting for all of the data during an import, not bots and pieces that result in a horrendous looking export despite displaying a false resolution based on a horrible import that is supposed to match the supposed export resolution. It's absolutely unacceptable to be lying straight to paying customers faces alby saying you're exporting 1080 x 1920 when in reality over half the original data was lost on import and this is a feature? Well that what abasheik, an apparent manager told me. What a joke. How is it possible you all missed the fact that image and video quality is severely jeopardized when using the mobile app but didn't tell anyone, no fix has ever been mentioned yet its known? You say it's based on gpu but that's clearly bs because it's an import, not viewing a video, an import to the editing software. This means you can simply tell the device to import the material without loss of data but you're clearly not doing that by choice. This is totally unacceptable and needs to at the very least be written into ToS and notified to the user when the app is in use. I'm sincerely can't believe what a HUGE misstep you all have made. 

 

Mod note: The title was edited for search ability.

    4 replies

    J
    jonathan308997745egmAuthor
    Participating Frequently
    September 5, 2023

    @Kevin-Monahan Is there any update to this issue? I just got a new phone, the Samsung s23 ultra, and the issue persists. Any upload seems to lose about half of its data but OneDrive uploads are the same size. 

    I want to tell you that I did notice that import into Lightroom does not seem to have this issue, still fleshing out the details, will post when I have more info. 

    J
    jonathan308997745egmAuthor
    Participating Frequently
    September 5, 2023

    @Kevin-Monahan not sure if this is helpful but in Lightroom mobile, the export actually grew with absolutely 0 changes whatsoever  and the quality did not suffer at all. Here are the two files. According to the details screen from the gallery application, the original video footage import, shot on same device, is about 126 mb, the export from Lightroom is about 150 mb again with great quality. 

     

    I attempted the same on rush mobile with the same video and the export is about 82 mb. 

     

    I will replicate with a smaller video since these are all too large for the upload here and id prefer to send an email if possible. Please let me know if that's possible. 

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 8, 2023

    Hi @jonathan308997745egm,

    Sorry about the issue. I did let the product team about the issue and I hope they fix it soon. Feel free to PM me with any links you have for sample files. Lightroom and Rush Teams are working separately, so I'm not surprised that the results are different. Glad you got a good result from Lightroom.

     

    Have a great weekend.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    July 28, 2023

    Hi,

    Engineering said:

     

    The user mentioned taking video off of some sort of card and loading it straight off that into Rush on a tablet and seeing issues on ingest. I would like to know what shot the clips on the card and what exactly is the card.

     

    It looks like all of these files were created off the mov file which also puzzles me since Android will not capture in mov format. The mov files are encoded with AVC which is not something Android can do.

     

    Thanks,
    Kevin

     

     

     

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    J
    John Carlan
    Known Participant
    July 29, 2023

    All of my tests were shot with a Nikon Z6 in both MOV and MP4 recording formats. Cards used were Sony XQD and a Sony CFexpress. Only options the Nikon has for movie file type are MOV/MP4. 

     

    FWIW: My GoPro files seem to be just fine in Rush. It's only the footage from my Nikon Z6 that I have seen issues with. I have not used phone footage that I can remember. 

    J
    John Carlan
    Known Participant
    July 29, 2023

    Also, once loaded onto the tablet the video is perfectly clean and crisp, it's only upon ingest into Rush that the file degrades. Nothing in the Metadata I looked at changed when going from my cards to my tablet/phone. I tried both file types and cards on both my Galaxy Tab S8 and Note 20 Ultra. The files I downloaded looked great across both devices UNTIL ingested into Rush. Seems as if the files are being compressed upon ingest into Rush, on both the tablet and phone. 

    J
    John31016461q283
    Participant
    July 11, 2023

    Hopping in here because I am having the same issue. I am also using a Note 20 Ultra, and a Galaxy Tab S8.

     

    If I import my 1080 footage from my cfexpress card directly to my tablet and play the clip from the gallery, it is perfect quality. Once I import it into Rush, the quality is insanely poor and pixelated, and if I render from there, the quality is poor, pixelated and essentially garbage. This makes Rush completely unuseable as a mobile video editor. 

     

    Clearly, there is something causing Rush to import as poor quality. It ruins the footage on import. 

      J
      John31016461q283
      Participant
      July 11, 2023

      After doing some more digging, the footage is definitely being ruined on IMPORT. Even in the timeline the footage is pixelated and blurry. However, this isn't the case when playing the clip from my gallery, it comes out looking clean with no issue at all. All my video files play without issue until they are imported into Rush, at which point the quality is so degraded that it is useless. The issue is happening during import for sure. 

        Kevin-Monahan
        Community Manager
        Kevin-MonahanCommunity Manager
        Community Manager
        July 11, 2023

        Hi @John31016461q283,

        Thanks for the note and for chiming in on the issue. Can you upload a sample clip to Creative Cloud, Google Drive, or DropBox? That way I can do a sanity test for you and can also submit it to engineering for you guys. Hope either the community or I can help you. If you don't want to expose the sample clip to the community, feel free to PM me the link.

         

        Thank You,

        Kevin

        Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
          Kevin-Monahan
          Community Manager
          Kevin-MonahanCommunity Manager
          Community Manager
          July 10, 2023

          Hello @jonathan308997745egm,

          Thanks for the message.

           

          quote

          I have a Samsung note 20, one of the more powerful phones on the market and am being told that it is a feature to intentionally ruin the export quality. I'm requesting that feature be removed and the proper procedure of waiting for all of the data during an import

           

          I'm not sure what feature you're referring to. I know of no such feature that intentionally degrades export quality. All exports are subject to losing a generation of quality when exporting footage to the H.264 or HEVC codecs if that's what you are referring to. That is the nature of exporting video projects. Sorry about that.

          quote

          How is it possible you all missed the fact that image and video quality is severely jeopardized when using the mobile app but didn't tell anyone, no fix has ever been mentioned yet its known? You say it's based on gpu but that's clearly bs because it's an import, not viewing a video, an import to the editing software. This means you can simply tell the device to import the material without loss of data but you're clearly not doing that by choice. This is totally unacceptable and needs to at the very least be written into ToS and notified to the user when the app is in use. I'm sincerely can't believe what a HUGE misstep you all have made. 

           

          Sorry. I'm still a little unclear as to what you are talking about. You might try a trial version of Premiere Pro on your computer to see if you can get a higher quality export with your footage using Software encoding for H.264 or an editing codec like ProRes.

           

          If you were speaking with one of our support reps, feel free to PM me your case number and I can speak with the agent in question about your support case. You can also send me a sample clip and I can test it on my mobile device.

           

          Sorry for the frustration.

           

          Thanks,
          Kevin

          Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
            J
            jonathan308997745egmAuthor
            Participating Frequently
            July 11, 2023
            The rep I spoke to told me that the quality of the export being less than optimal or less than what a computer does is by design. It's clear a bunch of nonsense. What I figured out is that the export from rush mobile, with a premier membership using my note 20, does not contain the same amount of data that the source video does. All I did was import into a project and export. The source was 1080x1920 30fps. The export was the same but was less than half the size. I uploaded the same source video to onedrive from my mobile device and re downloaded it after renaming it in onedrive and did not lose any data. So the issue is the rush is not using the full 1080x1920 30fps and it says that is what the export I am exporting is. If that is true, then it lost data on the import. That's the first major issue I have for a piece of software that has no other purposes but to import and export plus a few extra features. For it to say it is exporting 1080x1920 isnt a lie, it is worse in my opinion because there is no explanation anywhere for why there is such a huge disparity in the actual resolution being shown or amount of data in the video vs the source. I've never noticed that the videos are severely undersized when I export because I always make edits but I have always noticed issues with image quality and just thought it was because of edits but it happens with zero edits whatsoever. And again, none of this happened with onedrive while I was on the recorded screen sharing session with the "manager" abasheik. So when he went to the devs, allegedly, and they said it's because of my phone's gpu, that's clearly false and I had just proved it false. If you have the same phone, import any video into the rush mobile app as a new project, and export it with the same quality as the source video. You'll notice the quality is garbage and straight lines don't exist in the export and that it's about half the size. That is unacceptable. And no it doesn't happen on the computer, that's part of the point. The app has a bug and you need to fix it. One drive has no issue, Google drive has no issue, you have an issue. The videos that your app export look like 1990 public tv and it apparently is by design but also because of my device according to your support rep. JonSent from my T-Mobile 5G Device
              Kevin-Monahan
              Community Manager
              Kevin-MonahanCommunity Manager
              Community Manager
              July 11, 2023

              Hi @jonathan308997745egm,

              I pinged the Rush devs on this. I hope to get an explanation for you shortly. 

               

              Thanks,
              Kevin

              Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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