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Participant
July 28, 2022
Question

Adobe Rush has been crashing for hours with no success on Windows 11

  • July 28, 2022
  • 3 replies
  • 347 views

Help! I use Adobe Rush every day, and the program has crashed every time I try to use it on my Windows 11. I have tried restarting my computer, signing in and out of Rush, and in and out of Creative Cloud. I have tried uninstalling and re-installing Rush. I then had to re-download all of the fonts and templates I use. I have tried restarting my computer and clearing up space. I have tried deleting old saved WIPs from Adobe Rush that get auto-saved. I have tried using simpler functions in Adobe. I feel like I have tried EVERYTHING and cannot get the app to go through one full edit and render. Someone, please help I am desperate! 

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3 replies

Participant
July 28, 2022

Just to add more information: 

I am working with cutting one long podcast video (45 mins) like I have been every day for the past year and cut it into a 5 minute video. I add one image overlay and one template. Nothing has changed with what I am doing. I have had adobe crash before but never like this. 

It doesn't crash at the same point every time and I have been trying hundreds of times today. I have been trying non-stop since noon and it is now 8:21 PM.

Interestingly, I tried cutting a clip without adding anything to it and it crashed in rendering. 

I couldn't even change the name because the time before I tried that and it crashed before I could even render.

If I open the app and leave it open for more than a few minutes it crashes on it's own...it just closes. No idea what is going on. 

Computer storage is fine. 

Nancy OShea
Community Expert
Community Expert
July 28, 2022

[Moderator moved from Using the Community (forums) to Premier Rush.]

Nancy O'Shea— Product User & Community Expert
Participant
July 28, 2022

To clarify, I am now going on the 7th hour of trying to get this to work.