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ajanellphotography
ajanellphotography
Participant
Jan 2, 2025 11:19 PM UTC
Answered

Adobe Rush keeps crashing

I'm using my new iPad 10th generation and Adobe Rush keeps crashing while editing my video. It's very frustrating...any advice how to resolve this?

    ajanellphotography
    ajanellphotographyCorrect answer
    Participant
    Jan 6, 2025 9:47 PM UTC
    Hello,

    Thanks for the quick response! I think I've figured out the issue. It was
    only crashing with this particular project and I have plenty of space.
    These were videos taken on my iphone, so no crazy huge files. I was able to
    create a new project with no issues. This was the only video that I had
    edited the audio settings, trying to remove background noise and a few
    other audio tweaks.

    I just reset all of those audio settings, reset my Ipad and was able to
    finish editing that project and exported with no problem! Prior to
    resetting these settings, it was crashing every minute or so and I could
    not export the file without the program crashing.

    Hope this helps with improving the app in the near future!

    P.S. Wondering why the auto sync was removed recently? This is very
    inconvenient. It would have been really nice to have been able to continue
    editing this project on my laptop with Premiere Pro, or even my desktop
    Rush app...

    Thanks,
    Alexa Janell
    View reply

    3 replies

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    Jan 3, 2025 3:10 PM UTC

    Hi ajanellphotography!

    Sorry about the crash. Does it happen while working on a specific project? Could you check if there’s enough available storage on your iPad? If your device is running low on storage, it might affect the app’s performance. Also, try, reboot the device: A simple restart can often resolve many technical issues.

     

    Let us know.

    Thanks,

    KR

    Translate
    ajanellphotography
    ajanellphotographyAuthorCorrect answer
    Participant
    Jan 6, 2025 9:47 PM UTC
    Hello,

    Thanks for the quick response! I think I've figured out the issue. It was
    only crashing with this particular project and I have plenty of space.
    These were videos taken on my iphone, so no crazy huge files. I was able to
    create a new project with no issues. This was the only video that I had
    edited the audio settings, trying to remove background noise and a few
    other audio tweaks.

    I just reset all of those audio settings, reset my Ipad and was able to
    finish editing that project and exported with no problem! Prior to
    resetting these settings, it was crashing every minute or so and I could
    not export the file without the program crashing.

    Hope this helps with improving the app in the near future!

    P.S. Wondering why the auto sync was removed recently? This is very
    inconvenient. It would have been really nice to have been able to continue
    editing this project on my laptop with Premiere Pro, or even my desktop
    Rush app...

    Thanks,
    Alexa Janell
    Translate
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