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renurraju
renurraju
Participant
January 16, 2020
Answered

Adobe Rush not loading projects

Hi,

 

I am having issues with Adobe Rush opening and loading projects. In some cases I am able to run Rush when opening as admin but even that has stopped working.

 

I am on Windows 10 Enterprise version 1903

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    KulpreetCorrect answer
    Participating Frequently
    January 21, 2020

    Check if your IT admin has restrictions on your network of some sort. Also check if your Creative Cloud sync is turned on and the CC app is updated.

    View reply

    7 replies

    KulpreetCorrect answer
    Participating Frequently
    January 21, 2020

    Check if your IT admin has restrictions on your network of some sort. Also check if your Creative Cloud sync is turned on and the CC app is updated.

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    Alistair5DF8
    Participant
    August 14, 2020

    I am having the same problem. Can see but can't open projects (on Win 10).
    Have right clicked to run app as admin, have uninstalled reinstalled you name it.
    Please help. Really excited to find this programme but it has failed me within an hour of signing up fo r the paid version.

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    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    January 16, 2020

    Hi renurraju!

    Welcome to the community. This is strange that you're experiencing unexpected behavior while launching Premiere Rush.

    We would need more info to understand the issue:

    • Are you getting any error message at the time of launch or opening the projects?
    • Which device are you using Premiere Rush on?

    Let us know, we're here to help.

    Best,

    Kartika

     

     

     

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    Ana Mesas
    Ana Mesas
    Participant
    July 2, 2020

    Hi, I am having the same problem, the app is updated, the cc launcher is updated.

    there is not error message

    just remains oppening for a while:

    More: MacOS 10.14.6

    I am the admin of this computer, so I have all rights active.

    I can open Rush previously on this machine.

    Thanks

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    Ana Mesas
    Ana Mesas
    Participant
    July 2, 2020

    I've just solved the problem,

    - Log out

    - Delete host file with cleaner tool

    - uninstall rush

     

    Reinstall rush (the problem remains)

     

    log in with other user (free)

    log out

    log in with my CC account

    it opens now...

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