Skip to main content
This topic has been closed for replies.

1 reply

nishu_kush
nishu_kush
Legend
October 25, 2019

Hi Victoria.

 

Sorry for the trouble. Please share the below information:

  1. On which device are you using Rush?
  2. Are you able to launch Rush? If no, is there any error when you try to launch it?
  3. Are you getting any error when you try to export?
  4. What is the version of Rush you are using?

We are here to help, just need more info.

 

Thanks,

NKush

V
victoriaplattAuthor
Participant
October 28, 2019

Im using rush on my pc laptop with windows 10 installed. Rush launches but all it does is show the loading blue ring and doesnt load projects. It wont load the projects so I cant export, and Im using the most recent version of rush.

nishu_kush
nishu_kush
Legend
November 1, 2019

I see! Thanks for sharing the info.
It could be a sync related issue. Please try signing out from Creative Cloud desktop app and sign in again and open Rush.


Let us know if it helps.

Firefly Community Gallery
Adobe Firefly

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now
Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices