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Participant
November 11, 2021
Answered

Adobe Rush won't open. Hangs on loading importerquicktime.prm.

  • November 11, 2021
  • 1 reply
  • 1121 views

I have seen articles that suggest creating a local or admin profile.  This is a work computer in a microsoft a/d environment so that isn't going to happen.  The issue I am running into is that Rush hangs while on the loading importerquicktime.prm.

I have updated drivers, uninstalled/reinstalled adobe rush and removed preferences.  Rush still hanging up on loading.  Please help

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    I'm on a 2019 Intel Macbook Pro running Sonoma. I lost all data when my logic board went out about 2 months back, and time machine couldn't seem to reload data via my backups. So it's been a rough process.

     

    I did try creating a new mac user account and Rush works perfectly there. I might just break down and migrate all my data over from my current mac — kind of a nightmare, since I've already done this twice in the last three weeks. But oh well...


    Wow. Rotten luck, @Gregory32866445z3f7. I hope you can recover from this issue. Let us know if we can assist at all.

     

    Thanks,

    Kevin

    1 reply

    Kartika Rawat
    Community Manager
    Kartika RawatCommunity Manager
    Community Manager
    November 18, 2021

    Hi there!

    Sorry to see that. Could you try running the application Run as an admin? Right-click on the app icon.

    Disable antivirus. If installed.

     

    Let us know how it goes.

    Thanks,

    Kartika

     

      OutOfFocus
      OutOfFocus
      Known Participant
      December 7, 2021

      I have the exact same problem. already tried the suggested.

        G
        Gregory32866445z3f7
        Inspiring
        November 23, 2023

        me too... searching for solutions...

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