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rebekah_4134
Participant
March 24, 2025
Answered

All media disappeared from a project (HELP)

  • March 24, 2025
  • 1 reply
  • 270 views

Any help appreciated.

I have been logged into a coworker's adobe account as they no longer use it. Today I changed the name, email and password of the account to my name. But now when I open premiere rush to continue work on a project, ALL of the media has disappeared (not offline). I was working on the project fine this morning. Nothing has changed apart from changing the account name. 

    Correct answer rebekah_4134

    Thanks Kevin,

    There was no option to reconnect, it was like I opened a new project. But I changed my account email back to the old one and it now opens fine. Looks like I can't change my email if I want to keep my project, which is a little annoying.

    But another issue is that I have a lot of cloud project duplicates being created automatically and cluttering up the premiere rush app, when i open them there is nothing in them. There doesn't seem to be any way to stop new projects syncing with the cloud. (I only use local projects)
    Thanks

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    March 24, 2025

    Hey @rebekah_4134,

    So the project still opens but the media is offline? If so, you can reconnect each clip by right-clicking and choosing to reconnect. Is it possible to log in to the older account still? If so, what happens? Let me know if the advice helps. I hope we can help you;

     

    Thanks,
    Kevin

     

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    R
    rebekah_4134AuthorCorrect answer
    Participant
    March 28, 2025

    Thanks Kevin,

    There was no option to reconnect, it was like I opened a new project. But I changed my account email back to the old one and it now opens fine. Looks like I can't change my email if I want to keep my project, which is a little annoying.

    But another issue is that I have a lot of cloud project duplicates being created automatically and cluttering up the premiere rush app, when i open them there is nothing in them. There doesn't seem to be any way to stop new projects syncing with the cloud. (I only use local projects)
    Thanks

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    March 28, 2025

    Glad you were able to restore your projects. I don't think you can change Adobe IDs midstream on a project. Contact our agents here: https://helpx.adobe.com/contact.html

     

    Do you have any Cloud services connected to Rush, like iCloud or OneDrive? As I understand it, that's the root cause. You don't want Rush to touch folders managed by these services, @rebekah_4134.

     

    Cheers,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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