An error occurred while downloading from the Adobe Stock server.

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My Premiere Rush keeps showing the message 'An error occurred while downloading from the Adobe Stock server' whenever I try to add graphics. I’ve checked and the software is currently version 2.10. What could be causing this issue?

Error or problem

Kevin J. Monahan Jr.Correct answer

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Hi Yuan,

Contact us here: https://helpx.adobe.com/contact.html

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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Hayley27531495zpoe

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I'm getting the same error as of 8/21/2025. Contacted support and they said it's a known issue for assets within Premiere. Was told they are actively working to resolve it and to keep an eye out for the next update...