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Ryan24772240f301
Participant
January 20, 2025
Question

App Crash

  • January 20, 2025
  • 1 reply
  • 104 views

Seems like I'm not the only one having this issue.
As I work on a project the app crashes and when rendering the video it also crashes. Overall it seems to happen randomly. I was on IOS 17 then updated wondering if that was the issue. I am not the latest version of IOS and rush. Also using the iphone 15 with a video made from the same device.

Please take the time to look into a fix the issue. Paying for an app that doesn't work and consisntly crashes just does not make sense.

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    January 20, 2025

    Hey @Ryan24772240f301,

    I got your note. Sounds like you are having a lot of crashes while editing and also while "rendering," (which I assume you to mean exporting). Thanks for that. Do you have any other information? It sounds like you are on iOS devices. I would try adjusting your camera settings and swtich off "spatial audio" as a first step. Try a test with that setting switched off and see if you get a better result. I sure hope so.

     

    Since you are on iOS, you can check out Project Violet Beta. It's a free one and is optimized for all the new formats that Apple has been releasing (and that Rush doesn't really support). Let me know if it's more suitable for you.

    I hope we can help you find a more stable workflow. Sorry for all the trouble.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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