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Sant-Amar D.38324604xxru
Participant
June 28, 2024
Question

App doesn't render

  • June 28, 2024
  • 1 reply
  • 138 views

Rush app render doesn't work stuck at 0% forever. I padi for the premium, uninstalled and reinstalled still doesn't render. My work depends on this and its been several days i couldn't render videos 

DEVICE - GOOGLE PIXEL 7 PRO

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 9, 2024

    Hi @Sant-Amar D.38324604xxru,

    Thanks for the note. I suspect your issue might be an unsupported device or the media you are editing with. The newer phones seem to have problems related to system requirements and supported formats. You might try shooting with a lower-quality format, like H.264 at 8-bit 4:2:0 instead of HEVC 10-bit 4:2:2. I hope the advice helps.

     

    Sorry for the frustration!

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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