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Ishpal34873747r6qo
Participant
January 18, 2024
Question

App keeps crashing

  • January 18, 2024
  • 1 reply
  • 384 views

I am using this app for 4 days now my first 2 projects were just fine but my third project has started lagging and the video plays and freezes all of a sudden then the app just kicks me out of it without any error or anything. 
I am using this app in IPhone 14pro Max , and I don't think it should lag or do anything. I have tried all the basic stuff like freeing up storage, background refresh rate and much more but was unable to find a solution. 
please help me out 

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    January 23, 2024

    Hi @Ishpal34873747r6qo,

    Try updating Rush. Does that help? Let us know.

     

    Thanks,

    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    Dostrece
    Participant
    January 23, 2024

    I'm sorry Kevin, but is your team even reading these post? We have all tried updating to the latest version, we've all updated to the latest OS, most of us are using brand new iPhones. It's the same in every forum I read. Again, I apologize for being so critical, but we all need serious help. The "just try updating your version" just doesn't cut it anymore. Please help us. This really is the best video editing app there is, when it's working. I want it to work again. 

      I
      Ishpal34873747r6qoAuthor
      Participant
      January 23, 2024
      • Well said dostrece. 
        I am tired of them giving excuses and they don't even read the comment I and you haves written. This app is the best but only if it starts working again 
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