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Participant
May 21, 2024
Question

App keeps crashing when trying to export

  • May 21, 2024
  • 1 reply
  • 128 views

I just finished making this video for my grandmother's funeral and I'm trying to export it. It keeps on crashing when it starts processing at 5%. I closed the app and reopened it, I shut my phone down and started it back up. I updated my phone to the latest software. Nothing seems to work, I'm getting the same results. This is really starting to become frustrating, I'm on limited time to get this video sent out and the app just won't do it!!! Does anyone please know how to fix this issue? I've had this app for 3yrs and this never happened before.

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1 reply

Kevin J. Monahan Jr.
Community Manager
Community Manager
May 21, 2024

Hi @Andre37525533qfem,

I am sorry to hear about this! Do you have plenty of storage space available? Have you tried updating Rush and iOS or Android, or your computer's OS? If you could give us a bit more info, perhaps we can help you. Sorry for the stressful situation.

 

Take Care,
Kevin.

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio