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Participant
July 13, 2020
Answered

App stuck in Fetching Project mode

  • July 13, 2020
  • 2 replies
  • 503 views

The app is stuck in Fetching Project mode. I click the + at the bottom of screen and managed to get all the video clips tagged but then when I am ready to continue it gives me an error message.  Has been like this for 2 weeks! Anyone have an idea what's happening? I am using an android. Thx

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Correct answer petergaraway

Hi! We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

 

If you still experience this issue after updating please let us know. 

 

Thanks!

 

Peter

2 replies

petergaraway
petergarawayCorrect answer
Participating Frequently
August 18, 2020

Hi! We've fixed the issue and have a new build available in the Play Store. Please update to version 1.5.25.653 - If you do not see it available, please restart your phone and check again. 

 

If you still experience this issue after updating please let us know. 

 

Thanks!

 

Peter

Legend
July 13, 2020

It's always helpful to know what device you're editing on and how much storage space is on this device.