Skip to main content
Adobe Employee
Vince23462100en3q
Adobe Employee
Oct 26, 2023 4:43 PM UTC
Answered

Audio Files Are Now Red With A Green Line Through Them

Hello, 

 

I have been making videos in rush with two audio tracks. One music in the background with ducked audio and one with voice over the top. When I exit a project and come back to it the voice audio is no longer a functioning file (even though I have not deleted these files from my computer). The appear as a red box with a green line through them. 

 

What is causing this and how do I fix it? 

Thanks, 

 

    This topic is closed to new replies. Start a new post to keep the conversation going.
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.Correct answer
    Legend
    Oct 26, 2023 9:55 PM UTC

    Hi @Vince23462100en3q,

    Usually it occurs if you moved the files or changed the name of the folder the files were in—something like that. It happens to all of us quite regularly.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    View reply

    8 replies

    TruHoo
    Inspiring
    Feb 5, 2024 5:00 PM UTC

    I have the same problem, but when I click on "Find and Connect," a folder from my Pictures folder on the C:\ drive opens. 

    Can you...anybody...help? Thanks.

     

    Paul Hvidding

     

    Translate
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Feb 5, 2024 9:37 PM UTC

    Hi @TruHoo,

    Thanks for the message. Can you navigate and connect to the actual file in your App Data folder? Let the community know. Sorry for the frustration.

     

    Thanks,
    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    TruHoo
    Inspiring
    Feb 6, 2024 6:20 PM UTC
    Kevin, when I follow the path and click on App Data, this is where it takes
    me:

    C:\Users\phvid\OneDrive\AppData\Roaming\Adobe\Common\LUTs

    Then there are two folders, "Input" and "Output" and both are empty.

    Any further ideas? Thanks for your help.

    Paul Hvidding
    Translate
    Kevin J. Monahan Jr.
    Kevin J. Monahan Jr.
    Legend
    Oct 26, 2023 9:24 PM UTC

    Hi @Vince23462100en3q,

    Sorry about that. It looks like you have a clip which has its media disconnected from it. You can relink clip and media by right-clicking the clip and choosing Find and Connect. Does that work for you?

     

    Thanks,
    Kevin

    Translate
    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      Adobe Employee
      Vince23462100en3qAuthor
      Adobe Employee
      Oct 26, 2023 9:53 PM UTC

      @Kevin-Monahan that worked! Thank you! Is there any explanation as to why this happens? 

      Translate
        Kevin J. Monahan Jr.
        Kevin J. Monahan Jr.Correct answer
        Legend
        Oct 26, 2023 9:55 PM UTC

        Hi @Vince23462100en3q,

        Usually it occurs if you moved the files or changed the name of the folder the files were in—something like that. It happens to all of us quite regularly.

         

        Thanks,
        Kevin

        Translate
        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices