Audio is off when clip is cropped

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When you clip a video from the photo app and you import it in rush, the audio is off

Legend

That's a little weird, @bastiend69x. Can you give us more details on the format of this video? If not, can you share a sample I can look at? In the meantime, you can try transcoding the clip to a new format. Sorry for the hassle.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

Kevin J. Monahan Jr.Correct answer

Legend

That's a little weird, @bastiend69x. Can you give us more details on the format of this video? If not, can you share a sample I can look at? In the meantime, you can try transcoding the clip to a new format. Sorry for the hassle.

Thanks,
Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

B

bastiend69xAuthor

Participant

hey, I have more information to give to you.

the issue happens when I crop a video and save it as a new clip, when I import the short clip the audio is off but when I only save without creating a new clip, the audio is OK.

here is a video showing the issue

https://drive.google.com/file/d/1RWBcZ3Co45KvoNdHDrYGFlQpI1iyKZ0s/view?usp=drivesdk

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Kevin J. Monahan Jr.

Legend

I don't have access to that video. Sorry for the problem.

Kevin

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Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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