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bastiend69x
Participant
April 7, 2025
Answered

Audio is off when clip is cropped

  • April 7, 2025
  • 1 reply
  • 271 views

When you clip a video from the photo app and you import it in rush, the audio is off

    Correct answer Kevin-Monahan

    That's a little weird, @bastiend69x. Can you give us more details on the format of this video? If not, can you share a sample I can look at? In the meantime, you can try transcoding the clip to a new format. Sorry for the hassle.

     

    Thanks,
    Kevin

     

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    April 10, 2025

    That's a little weird, @bastiend69x. Can you give us more details on the format of this video? If not, can you share a sample I can look at? In the meantime, you can try transcoding the clip to a new format. Sorry for the hassle.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    B
    bastiend69xAuthor
    Participant
    April 16, 2025

    hey, I have more information to give to you.

    the issue happens when I crop a video and save it as a new clip, when I import the short clip the audio is off but when I only save without creating a new clip, the audio is OK.

    here is a video showing the issue

    https://drive.google.com/file/d/1RWBcZ3Co45KvoNdHDrYGFlQpI1iyKZ0s/view?usp=drivesdk

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    April 22, 2025

    I don't have access to that video. Sorry for the problem.

     

    Kevin

     

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
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