Answered
Being told to Upgrade when I am already a paying member
Please help, I have just purchased a new computer and re-installed Adobe Rush onto it but I keep on being asked to upgrade my plan and I am already a paying member.
kgladCorrect answer
Community Expert
Jan 27, 2025 1:39 PM UTC
start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html
if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html
below are solutions some users reported:
if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html
if that fails, change the install location
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