Skip to main content
Participant
January 27, 2025
Answered

Being told to Upgrade when I am already a paying member

  • January 27, 2025
  • 2 replies
  • 122 views

Please help, I have just purchased a new computer and re-installed Adobe Rush onto it but I keep on being asked to upgrade my plan and I am already a paying member.

Correct answer kglad

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 27, 2025

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location

jane-e
Community Expert
Community Expert
January 27, 2025

@Salter38136912a3k4 

 

I've moved your post from Creative Cloud Desktop to the Premiere Rush forum.

 

Jane