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N
Nataliekar94
Participant
February 4, 2020
Question

Big problem with payment and export PREMIER RUSH

  • February 4, 2020
  • 1 reply
  • 634 views

Good afternoon.

 

I paid 10.43€ euros just some minutes ago in order to update Rush app. Then I created a video, I exported it and I could still see the message on top "You have 3 exports and then you have to upgrade it". We just had it done!!! Can you please tell me what happened exactly? 

This topic has been closed for replies.

1 reply

petergaraway
petergaraway
Participating Frequently
February 4, 2020

Hello Nataliekar, 

Often times signing out of Rush and back in can resolve this. If that does not help, please look at this help doc for additional methods 

 

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Sorry for the inconvenience.

 

Best, 

 

Peter 

N
Nataliekar94Author
Participant
February 5, 2020

Of course I did it several times!!

Still doesn't work and I use it at work and it causes me a big problem. 

The fact is, we paid twice (+1 one this time) for the upgrade because we thought it was stuck, so now we are charged 31,47 euros in total. Can you please find a solution?

 

If you want contact me on nkarantani@gmail.com. 

 

Thank you very much.

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