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Danae33819098gd0i
Participant
December 9, 2023
Question

Black Playback screen

  • December 9, 2023
  • 1 reply
  • 144 views

Hello, I've recently downloaded Premiere Rush (macbook PRO)and I'm having an issue with the playback screen. whenever I import a video I can hear and see the audio in the bar below but I can't see the video. I have seen some solutions and I've tried them such as: optimizing clips, making sure "Pre-render Sequences for playback" is checked, and uninstalling and reinstalling the app but nothing has fixed the issue. 

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    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    December 10, 2023

    HI @Danae33819098gd0i,

    I read about your problem. Sounds frustrating. Can you try deleting media cache in Settings and then rebooting the computer? You can also try updating macOS and resetting preferences. Let us know if you need assistance with that. I hope the advice helps. Sorry for the issue.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    Danae33819098gd0iAuthor
    Participant
    December 16, 2023

    Hello I deleted media cache, rebooted my computer, and recently updated my macOS but I'm still having the same problem. 

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