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leonardhein
leonardhein
Participant
May 14, 2021
Question

Black screen on 4K video

  • May 14, 2021
  • 1 reply
  • 258 views

Hello. I've been using Rush successfully with 4K video for the last 12 months.

I am using a Dell laptop with Intel(R) Core(TM) i7-7600U CPU @ 2.80GHz 2.90 GHz processor and 24GB RAM.

I received some updates on both Windows and Rush and also updated my graphics card drivers.

The problem I face now is a black playback screen on 4K video. OBS screen capture video and other HD video is working well. It seems that I only have a problem when viewing 4K.

Any suggestions welcomed. Thank you.

    1 reply

    A
    allanspics
    Participant
    February 22, 2025

    I have tried all the suggested fixes to the playback screen being black. None of them work. I am so frustrated that I have decided to cancel my subscription and work with different software. Adobe Premiere Rush does not work for me!

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    February 22, 2025

    Hey @allanspics,

    Is this iPhone footage from one of the newer devices? Turn off "spatial audio" in the device's camera settings and shoot a test clip. Is the footage working now? Please let us know.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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