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mandieg33074556
Participant
January 23, 2020
Answered

Black Screen On Playback in Premiere Rush

  • January 23, 2020
  • 5 replies
  • 8273 views

I have an NVIDIA driver card and it is up to date. When I try to play back  my video in Rush, the screen is black but you can hear audio. You can see the thumbnail preview clips below the black screen, but there is no video playback happening.

 

-Cache has been cleared

-drivers are up to date and are capable of handling video

 

title edited by mod

    This topic has been closed for replies.
    Correct answer Joseph292895395ec5

    Dont know how relevant this thread still is but I figured it out! Edit>Preferences and make sure 'Pre-render Sequences for playback' is checked on!

    5 replies

    J
    Joseph292895395ec5Correct answer
    Participant
    April 7, 2023

    Dont know how relevant this thread still is but I figured it out! Edit>Preferences and make sure 'Pre-render Sequences for playback' is checked on!

      A
      Ashley32833899biz9
      Participant
      October 10, 2023

      I tried the Edit>Preferences - check "Pre.render Sequences for playback" and still have the issue. 

      I am thinking it is because the accounts we are using are not connected to the cloud, from other articles I have read on this issue. I need to speak with our IT guy to figure it out.

       

      I teach Graphic Design and Video Production and we are learning the software for the first time this year. I am struggling to move on without resolving this issue. My students are losing motivation to work when they cannot see the results. (its not all students just some students)

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      October 16, 2023

      Hi @Ashley32833899biz9,

      Sorry about that. You might need direct assistance with that issue. Chat with our agents directly here: https://helpx.adobe.com/contact.html

       

      Ask for the video queue.

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      caroline_edits
      Community Manager
      caroline_editsCommunity Manager
      Community Manager
      January 24, 2020

      Hey there!

      Is it a red screen, or a red screen with an "!" icon in the middle of it? The exclamation point means that there's an issue accessing your cloud-synced footage. This occurs when people start the project on one device but something went awry in the middle of the media sync! You can use your CC app to navigate to the sync folder and see which media is still missing. 

       

      Hope this helps you track your missing media down! If it's a solid red screen, I'll have to report that as a bug to the team. Let me know and I'll get on it. 

      Caroline

      M
      Maddietwicks
      Participant
      February 18, 2021

      Why is rush accessing cloud footage when the assets are on the harddrive? that literally makes no sense and doesnt optimize anything,. If there is a cloud probably then theres a video problem. Not a very good system in my opinion. I also am having a ton of issues with adobe rush using a windows machine. Poor playback. Constant stuttering. Black screens. Crashing. Not synching. The list goes on. I know this is suppose to be a simple app, but its very very unstable..

        B
        BulldogXL
        Participant
        March 10, 2021

        I agree.  I've just started encourntering this exact same issue and of course went back through the forums to find a solution.   It's astounding that Adobe doesn't have this fixed, and the issue had been reported well over a year ago.  Get your head in the game, Adobe!  You charge a premium price, but deliver sub-par support.  It also amazes me that this is a bug that affects a CORE FEATURE of the sotware, the ability to playback video -- not some obscure function or filter -- but it's gotten little attention.  CORE.

          Kartika Rawat
          Community Manager
          Kartika RawatCommunity Manager
          Community Manager
          January 24, 2020

          Hi Gillhouse3!

          Thank you for reaching out. I can see that you're getting playback issue in Premiere Rush.

          • Did you try with other files too?
          • What is the version of  GPU driver installed in your device?

          You may try this step and see if it works.

          Open the Rush project > Go to View > Enable Use Optimized Clips.

          Looking forward to your response.

          Thanks,

          Kartika

           

          M
          mandieg33074556Author
          Participant
          January 24, 2020

          Other files look worse. Thumb nails come up as red screen. Playback is red screen.  Use Optimized Clips was enabled. 

          Driver version 441.87 Release date 1-6-2020

          W
          WPS
          Participant
          January 24, 2020

          I have the exact same problem. Would love an answer.

          I'm on a Windows 10 with Nvidia Geforce RTX 2060 all drivers and Os up-to-date. My video is 2.7k filmed with a DJI Mavic Mini drone and is saved in MP4 format.

            S
            Steve Grisetti
            Legend
            January 23, 2020

            What device and operating system are your running Rush on?

             

            What device did you capture the video with and what resolution and format is it?

            M
            mandieg33074556Author
            Participant
            January 23, 2020

            Video captured and Rush is being run on an HP Pavilion Gaming Laptop 15 with AMD Ryzen processor. 

             

            Windows 10 OS

             

            Video Capture: Fortnite gaming on laptop with the windows video capture system

             

            Video format: mp4

             

            Frame: 1600 x 900

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