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Haraldr
Participant
December 6, 2024
Question

Black ? ... why? 😳 ... can not find projects or download 🤔

  • December 6, 2024
  • 1 reply
  • 68 views

    This topic has been closed for replies.

    1 reply

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    December 7, 2024

    Hi @Haraldr,

    I read your post. Thanks for the screenshot. I am not sure why this happens. It may be that you began these projects on a different device and had them synced with Creative Cloud. Then, sync was removed in February 2024. If your projects were not backed up on that device, you'd lose the projects.

     

    I've also seen issues like this when using cloud file backup services like Dropbox and iCloud. Could that be the issue? Let the community know.

     

    Sorry for the problem. I hope we can help you get your projects back somehow.

     

    Thanks,
    Kevin

     

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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