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Participant
November 7, 2020
Question

Blue loading circle

  • November 7, 2020
  • 2 replies
  • 226 views

I have a new iMac 2020 with upgraded graphics card and 1TB free space.  Premier Rush just shows the blue loading circle.  I have uninstalled and reinstalled 3 time and get the same issue. I cannot create a file or anything.

 

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2 replies

Known Participant
May 28, 2023

I'm having a similar problem on Premiere Rush on my iPhone.

I worked long editing a project, then tried exporting the video several times, in different formats, and each time, after the progress bar almost got to 100%, it would give error message saying unable to export.

 

I then thought to close/quit Rush, then restart, and see if that helped, so I began that process by clicking the home icon (thinking that would put it through the proper saving of the project, but when I clicked the home icon, it got stuck on rotating circle screen.

 

I left that blue circle spinning for the last 8 hours, and still no better.

 

The app won't allow me to click anything on it.

I have iOS 16.5.

 

I'm worried to just close/quit Rush and relaunch it, as I'm afraid I'll lose all my work.

What do I do?

 

Thanks!

Ted

Kartika Rawat
Community Manager
Community Manager
November 10, 2020

Hi Brian!

Sorry about the trouble you're having with Premiere Rush. Would you mind sharing a screenshot that displays the issue? This helps us to see what exactly is happening. 

Also, does this sound like the issue you're seeing? https://community.adobe.com/t5/premiere-rush/premiere-rush-stuck-on-load/m-p/11578949?page=1#M7327

 

Let us know. Happy to help.

Best,

Kartika