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Dave_Breck
Known Participant
October 26, 2018
Question

Buzzing, Distorted Audio in Rush

  • October 26, 2018
  • 10 replies
  • 9039 views

Is anyone finding audio totally distorted when they import .mov files into Rush from an iPhone? When I import into Premiere Pro, it's totally fine. When I create a new project and import the same file to Rush, it's buzzing and cracking. I have not had issues with a few previous files.

When I export from Premiere as media and open in Rush, the video is fine.

Any help would be appreciated.

    This topic has been closed for replies.

    10 replies

    C
    Conquest
    Known Participant
    October 21, 2022

    I am.

    D
    defaultg8wyrmye4l0z
    Participant
    December 6, 2020

    Still seeing this issue.  Optimized Clips is turned off.  Having the problem on my phone app as well.  Using a Galaxy Note 9.  The audio plays just fine everywhere else.  Even converted it to a .wav file.  Didnt stop the problem.  Seeing it both in Rush and Premier.  Very, very annoying....

      fernandoc3718596
      fernandoc3718596
      Participant
      September 28, 2020

      Thanks for posting a fix for this issue!  I was having a hard time trying to get around this.  It's really amazing that this bug still exists after sooo many months and so many updates.  C'mon Adobe, this is not a free app.

      JohnnyRocket
      JohnnyRocket
      Known Participant
      August 22, 2020

      Had the same issue. It was the optimized clips thing. working fine now.

        eullman
        eullman
        Participating Frequently
        June 24, 2020

        I'm surprised this bug still hasn't been swatted.

          timothys10219936
          timothys10219936
          Participant
          April 19, 2020

          I had this problem when using "Optimised Clips" on the PC version. To turn it off, go to View, then uncheck "Use Optimised Clips". 

            R
            radmemes
            Participant
            May 7, 2020

            EVERYONE look at THIS answer!! This is what worked for me! THANK YOU!

              azurearenson
              azurearenson
              Participant
              May 8, 2020

              This fixed my audio issue as well.   My audio has been sounding like an alien!!!  Making me crazy

                siddhantc38228194
                siddhantc38228194
                Participant
                April 9, 2020

                Same issue. The audio I imported is in mp4 format. It sounds as intended in any other player but sound x0.5 speed and distorted when imported.

                  nneyar74015579
                  nneyar74015579
                  Participant
                  March 1, 2019

                  I’m having this this same issue too! If it’s not this it’s rendering glitches. My sound recorded from a 4K video on my iPhone worked perfectly until export. Was excited about this program now I’m not so sure

                    caroline_edits
                    Community Manager
                    caroline_editsCommunity Manager
                    Community Manager
                    November 5, 2018

                    Hey Dave_Breck,

                    How's your audio been? Is there anything else we can look into for you?

                    Let us know!

                    Caroline

                    Kevin J. Monahan Jr.
                    Community Manager
                    Kevin J. Monahan Jr.Community Manager
                    Community Manager
                    October 27, 2018

                    Hi Dave_Breck,

                    Sorry for this issue. I've definitely been in your shoes and it isn't easy.

                    May I ask a few questions? Which app did you record the video in? Do you know the audio sample rate of the file? The free app, Media Info can be helpful in this regard. If you don't mind, show us a screenshot in Media Info "Tree View." Hope we can assist.

                    Thanks,
                    Kevin

                    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
                    S
                    sallyw35042626
                    Participant
                    March 14, 2019

                    I am finding this issue with anything downloaded from Audio Network, and also with any video created using Promo.com. The audio is completely unusable. Having spent money on music licensing, it's frustrating to have to keep licensing new tracks to try and find something that will work with Rush.

                      D
                      defaultn91y4v0ttlhi
                      Participant
                      April 28, 2021

                      I just started having the same issue, the sound clips sound fine in the library but distort and playback with bugs when imported into the project. I have even open and closed rush to find the adio files red and no longer even valid, very frustrating and dissapointing.

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