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Dave_Breck
Known Participant
Oct 26, 2018 8:50 PM UTC
Question

Buzzing, Distorted Audio in Rush

Is anyone finding audio totally distorted when they import .mov files into Rush from an iPhone? When I import into Premiere Pro, it's totally fine. When I create a new project and import the same file to Rush, it's buzzing and cracking. I have not had issues with a few previous files.

When I export from Premiere as media and open in Rush, the video is fine.

Any help would be appreciated.

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    29 replies

    Conquest
    Known Participant
    Oct 21, 2022 7:12 PM UTC

    I am.

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    defaultg8wyrmye4l0z
    Participant
    Dec 6, 2020 5:31 AM UTC

    Still seeing this issue.  Optimized Clips is turned off.  Having the problem on my phone app as well.  Using a Galaxy Note 9.  The audio plays just fine everywhere else.  Even converted it to a .wav file.  Didnt stop the problem.  Seeing it both in Rush and Premier.  Very, very annoying....

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      fernandoc3718596
      fernandoc3718596
      Participant
      Sep 28, 2020 6:04 AM UTC

      Thanks for posting a fix for this issue!  I was having a hard time trying to get around this.  It's really amazing that this bug still exists after sooo many months and so many updates.  C'mon Adobe, this is not a free app.

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      JohnnyRocket
      JohnnyRocket
      Known Participant
      Aug 22, 2020 12:27 AM UTC

      Had the same issue. It was the optimized clips thing. working fine now.

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        eullman
        eullman
        Participating Frequently
        Jun 24, 2020 11:07 PM UTC

        I'm surprised this bug still hasn't been swatted.

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          timothys10219936
          timothys10219936
          Participant
          Apr 19, 2020 5:32 AM UTC

          I had this problem when using "Optimised Clips" on the PC version. To turn it off, go to View, then uncheck "Use Optimised Clips". 

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            radmemes
            Participant
            May 7, 2020 8:53 PM UTC

            EVERYONE look at THIS answer!! This is what worked for me! THANK YOU!

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              azurearenson
              azurearenson
              Participant
              May 8, 2020 5:28 PM UTC

              This fixed my audio issue as well.   My audio has been sounding like an alien!!!  Making me crazy

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                siddhantc38228194
                siddhantc38228194
                Participant
                Apr 9, 2020 11:06 AM UTC

                Same issue. The audio I imported is in mp4 format. It sounds as intended in any other player but sound x0.5 speed and distorted when imported.

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                  nneyar74015579
                  nneyar74015579
                  Participant
                  Mar 1, 2019 8:23 PM UTC

                  I’m having this this same issue too! If it’s not this it’s rendering glitches. My sound recorded from a 4K video on my iPhone worked perfectly until export. Was excited about this program now I’m not so sure

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                    caroline_edits
                    Community Manager
                    caroline_editsCommunity Manager
                    Community Manager
                    Nov 5, 2018 10:23 PM UTC

                    Hey Dave_Breck,

                    How's your audio been? Is there anything else we can look into for you?

                    Let us know!

                    Caroline

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                    Kevin J. Monahan Jr.
                    Kevin J. Monahan Jr.
                    Legend
                    Oct 27, 2018 4:53 AM UTC

                    Hi Dave_Breck,

                    Sorry for this issue. I've definitely been in your shoes and it isn't easy.

                    May I ask a few questions? Which app did you record the video in? Do you know the audio sample rate of the file? The free app, Media Info can be helpful in this regard. If you don't mind, show us a screenshot in Media Info "Tree View." Hope we can assist.

                    Thanks,
                    Kevin

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                    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
                    sallyw35042626
                    Participant
                    Mar 14, 2019 2:37 PM UTC

                    I am finding this issue with anything downloaded from Audio Network, and also with any video created using Promo.com. The audio is completely unusable. Having spent money on music licensing, it's frustrating to have to keep licensing new tracks to try and find something that will work with Rush.

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                      defaultn91y4v0ttlhi
                      Participant
                      Apr 28, 2021 3:59 AM UTC

                      I just started having the same issue, the sound clips sound fine in the library but distort and playback with bugs when imported into the project. I have even open and closed rush to find the adio files red and no longer even valid, very frustrating and dissapointing.

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