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Participant
May 9, 2025
Answered

Can’t access premium rush after app reinstall

  • May 9, 2025
  • 1 reply
  • 131 views

Hi. 
I deleted rush from my iPhone to free up storage. After reinstalling it I cannot access premium features. I have tried logging out of my Apple ID on my phone and logging back in. I have tried logging in to my profile from my google accounts, but that doesn't work either. I have record of making the purchase paying for the year - still valid. Purchase does not reflect in active subscriptions in App Store. I am currently overseas and it is difficult to reach any support online. Bots, FAQs and articles don't have any answers for both Apple purchases and Adobe. Any ideas? 

Correct answer Kevin J. Monahan Jr.

Hi @james_1033,

Sorry for the hassle. Contact us here and insist on speaking with a live agent. https://helpx.adobe.com/tech-comm-suite/customer-support.html. Let us know if they help you solve the issue.

 

Thanks,
Kevin

 

1 reply

Kevin J. Monahan Jr.
Kevin J. Monahan Jr.Correct answer
Legend
May 9, 2025

Hi @james_1033,

Sorry for the hassle. Contact us here and insist on speaking with a live agent. https://helpx.adobe.com/tech-comm-suite/customer-support.html. Let us know if they help you solve the issue.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio