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Participant
May 9, 2025
Question

Can’t access premium rush after app reinstall

  • May 9, 2025
  • 1 reply
  • 119 views

Hi. 
I deleted rush from my iPhone to free up storage. After reinstalling it I cannot access premium features. I have tried logging out of my Apple ID on my phone and logging back in. I have tried logging in to my profile from my google accounts, but that doesn't work either. I have record of making the purchase paying for the year - still valid. Purchase does not reflect in active subscriptions in App Store. I am currently overseas and it is difficult to reach any support online. Bots, FAQs and articles don't have any answers for both Apple purchases and Adobe. Any ideas? 

1 reply

Kevin-Monahan
Community Manager
Community Manager
May 9, 2025

Hi @james_1033,

Sorry for the hassle. Contact us here and insist on speaking with a live agent. https://helpx.adobe.com/tech-comm-suite/customer-support.html. Let us know if they help you solve the issue.

 

Thanks,
Kevin

 

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio