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edmund Sumner
edmund Sumner
Participant
July 27, 2023
Question

Can’t add music since update

  • July 27, 2023
  • 1 reply
  • 174 views

Hi 

 

I can't seem to add my music to rush app after update

 

get a spinning wheel nothing more

 

 

anyone else

 

e

    This topic has been closed for replies.

    1 reply

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 28, 2023

    Hi @edmund Sumner,

    Can you try reinstalling the app? If that doesn't work, let us know what plan you purchased. It may be related to your subscription. Let us know how it goes.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    edmund Sumner
    edmund SumnerAuthor
    Participant
    July 28, 2023

    Hello 

     

    I have tried to re instal , same problem , to be clear the music is. Not greyed out

     

    not sure what plan I have 

    Kevin J. Monahan Jr.
    Community Manager
    Kevin J. Monahan Jr.Community Manager
    Community Manager
    July 28, 2023

    Hi,

    I'm sorry that I don't have a direct solution for you. You have a subscription to "All Apps," so you should have no problem installing the full version, including the royalty-free music tracks. You also have a Photography Plan subscription, which you might be able to unsubscribe to since you already have all apps. You can speak to our agents about that and your "no music" issue directly here: https://helpx.adobe.com/contact.html. The chat pod is in the lower-right corner. Ask for the "video queue." Let us know what they say.

     

    Thanks,
    Kevin 

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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